[존슨앤드존슨 서지컬비전] Application Support Manager

About Vision

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.

Are you passionate about improving and expanding on the possibilities of vision treatments? Ready to join a team that’s reimagining how vision is improved? Our Vision team solves the toughest health challenges. Help combine cutting-edge insights, science, technology, and people to encourage eye care professionals and patients to proactively protect, correct and enhance healthy sight for life. Our products and services address these needs - from the pediatric to aging eye - in a patient’s lifetime.

Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech

We are searching for the best talent for Application Support Manager to be in Seoul.

You will be responsible for:

• Provide comprehensive, approved customer training on the JJV equipment portfolio, including Refractive suite, Catalys (Phaco & Ocular Surface equipment, Refractive equipment)
• Support commercial colleagues as requested by managers to establish application superiority of the JJV products for pre-sales clinical application customer discussions.
• Provide application optimization of individual surgeon’s settings for surgery for all JJV equipment, follow up with sites to assess needs and develop solutions for the customers.
• Must interact with Sales, Marketing and Field Service teams, serving as subject matter experts regarding application and equipment issues.
• Provide 1st line application support for all equipment users in the assigned territory.
• Attend annual clinical audit sessions to stay certified as ASM
• Submit training records and clinical trip reports to Regional ASM on monthly basis
• Assist in special projects and congresses in the assigned territory and/or other markets as requested by Management
• Manage and submit expenses, product complaints and feedback, field reporting and daily activities
• Travel to attend scientific meetings, training and congresses if required to upskill knowledge and expertise.

Qualifications / Requirements:

• BS/BA in biomedical engineering field is preferred
• Must have graduated or be expected to graduate for university hires
• Clinical support experience is preferred for experienced hires
• Must possess ability to exercise independent judgement in developing techniques and methods for problem-solving.
• Must effectively communicate with internal and external customers to include: JJV Management, Field Service, Medical Affairs, MDs, ODs, Practice Managers, on both a technical as well as a business management level.
• Presentation skill to an audience is a must.
• Must be able to analyze complex customer interactions that involve application issues that directly impact safety and patient care. Must be able to effectively communicate any issues to relevant team and the Customers.
• Must be able to deliver technical presentation materials for internal and external customers

Quality, Safety & Environmental Responsibilities:

• Attend regular departmental meetings with manager/supervisor to build in continuous feedback mechanisms.
• Complying with all relevant Quality policies and procedures to ensure the Quality objectives of the business are met.
• Comply with all relevant company Occupational Health, Safety and Environmental policies

Legal Entity

Surgical Vision

Job Type

Regular

Application Documents

Free-form resume AND cover letter is required (in Korean or English).

Application Deadline

Open until the position is filled.

Notes

• Preference will be given to individuals subject to national veterans’ benefits and persons with disabilities upon submission of relevant documents as per applicable laws.
• Only candidates who pass the resume screening will be notified individually. However, notifications may be delayed due to company circumstances.
• If any false information is found in the application documents, the hiring may be canceled even after the offer is confirmed, and future applications may be restricted.
• Submitted documents will not be returned and will be deleted upon request.