Strategic Account Manager, Salesforce

•Develop and Maintain Client Relationships: Build strong, long-term relationships with key clients, acting as a trusted advisor and strategic partner.

•Assess and Validate Customer Needs: Continuously assess, clarify, and validate customer requirements to tailor solutions that meet their specific goals.

•Implement Customized Solutions: Develop and implement customized solutions that address client challenges and opportunities, leveraging AI-driven insights and customer experience strategies.

•Deliver Exceptional Customer Service: Provide exceptional customer service and support to ensure high satisfaction ratings, resolving issues promptly and effectively.

•Drive Revenue Growth: Identify opportunities for upselling and cross-selling, contributing to revenue growth through strategic account management.

•Collaborate with Internal Teams: Work closely with internal departments to ensure timely delivery of products and services, aligning with client needs.

•Track Performance Metrics: Monitor key account metrics and communicate progress to both internal and external stakeholders.

•Stay Informed on Industry Trends: Remain informed about new technologies and market conditions affecting the customer experience industry.

• 경력 5년 이상 ~ 12년 이하

• 학력무관