JLL 통합시설관리 팀 - Sr. Facilities Manager (차장 이상)

*소속: JLL (존스랑라살)
*부서: Account Management 통합시설관리서비스 팀
*근무지: 고객사인 외국계 기업에서 근무 (역삼역)
*고용형태: 정규직

[자격요건]

- FM (시설관리) 분야 경력 10년 이상

- Business Level 이상의 영어 (Speaking & Writing) 구사 능력 필수  (영어 인터뷰 진행 예정)

- 팀원 관리 경험 필수

- FM 관련 자격증 소지자 우대

- MS Office 활용능력 우수자 우대

[담당업무]

Site Operations Management

• - Supervise to deliver services in accordance with client KPIs and SLA
• - Develop, implement and maintain building procedures and performance measures to ensure simplification and accuracy of work methods and reliability of systems 
• - Ensure adequate supply of materials at all times for the proper operation of the buildings and management of services
• - Co-ordinate with Building Managers and the Business Units on projects, building/office and operation issues, working closely together to derive at a holistic solution which includes immediate short-term as well as long term fixes
• - Manage a program of scheduled inspections for the property to ensure correct building operations, energy conservation, safety and cleanliness is upheld
• - Manage of Preventive and Planned Maintenance programme to minimise maintenance, repair, risk of equipment failure and replacement costs
• - 24/7 emergency call support and site attendance
• - Recommend continuous quality improvement practices and implement Best Practice operations
• - Ensure all Critical Environment (CEM) requirements are met (secondary)
• - Ensure all Reactive Maintenance is completed as per the agreed timeframes, and the relevant communication are first broadcasted to the general population or stakeholders, whichever is the standard operating procedure
• - Review existing operations regularly to reduce costs and improve operational standards
• - Wherever possible to consider and apply sustainability practices in the course of our work 

Risk Management

• - Ensure full compliance with JLL and customer regulations and policies, and all local statutory and governmental regulations and legislations
• - Ensure FM-related risk management program including audits are implemented and maintained
• - Ensure disaster recovering and business continuity plans are implemented and maintained
• - Ensure escalation procedures and incident reporting procedures are implemented and in place
• - Assist in the development of guidelines and strategies to ensure compliance with JLL’s business conduct

People Management

• - Ensure high staff morale, trust and work ethics
• - Build and maintain an environment that supports teamwork, co-operation and performance excellence within team
• - Mentor and enable Training & Development of team members
• - Co-ordinate with the Account Manager on the implementation of FM Procedures and train FM staff
• - Conduct regular 1:1 to assess staff performance, provide encouragement and guidance as well as to counsel where needed
• - Set SMART goals for their team and ensure regular review discussions

Client/Stakeholder Management 

• - Proactively engage stakeholders to ensure that on client’s expectations are met though high levels of customer service
• - Build and develop effective client / stakeholder relationships across multiple levels of the organisation
• - On-site key point of contact for Facilities in the client’s premises
• - Provide a cooperative and collaborative environment with customers, ensuring  high levels of engagement
• - Provide a positive and proactive environment where things get done; flexibility and agility are exercised, and we do our utmost best to provide great experiences for our customers
• - Proactively understand the customers/ employees needs and act on them before being requested

Procurement & Vendor Management

• - Ensure vendors are well-managed and with courtesy and respect, and that they delivering services on time and within budget
• - Ensure that vendor procurement processes comply with agreed client procurement guidelines as well as Jones Lang LaSalle best practice
• - Develop and maintain a co-operative and collaborative partnership with the vendors

Contracts Management

• - Plan and manage all contracts to ensure that they are professionally delivered at the right costs
• - Ensure expiry of contracts are well-monitored and re-procurement is initiated if needed
• - Ensure contracts are continually assessed to deliver best value to the client

Finance Management

• - Actively work to ensure that the site’s financial operations are meeting or exceeding targets and control requirements including the Jones Lang LaSalle Code of Ethics
• - Ensure financial processes are followed at all times
• - Assist with the preparations of strategic plans, budgets, and client reports, including financial reconciliation for service contract accounts.

Health, Safety & Environmental Management 

• - Ensure the provision of a safe working environment
• - Ensure compliance with statutory regulations on fire, health, safety and environmental standards

Client`s User Ticket System

• - Manage client`s user ticket system requests which will be the focal point for day-to-day operational activities
• - Log and monitor all service requests in client`s user ticket system, ensuring that each is routed to the correct team member/vendor who is responsible for performing the request and such vendor is fully aware of the requirements and timescales detailed in the contract.
• - Track each request to ensure it is closed correctly and in accordance with the required timescales detailed in the contract.
• - Administer any changes in the GUTS portal 
• - Ensure GUTS KPI is met

Events Coordination / Support 

• - Management of the client`s Event Management System.
• - Coordination on set-up for the event requirements (security arrangement, IT, cleaning, configuration, etc).
• - Coordination with stake holders on the reallocation of rooms.
• - Administration of meeting rooms & Conference room.
• - Provide reception cover during lunch hour and when necessary.

Profitability and Savings Initiative

• - Develop initiatives and strategies that lead to cost savings and service improvement