[금융기업] IS/IT Specialist

IS/IT Operation - Level 1 Support
• Serve as the first point of contact for end users seeking technical assistance via phone, email, or ticketing system
• Provide basic troubleshooting and support for issues related to systems login, printers, email, VPN, and network connectivity
• Escalate unresolved incidents to 2nd or 3rd level support teams with proper documentation
• Track and follow up on open tickets to ensure timely resolution and closure
• Maintain and update the IT knowledge base with common issues and solutions
• Support user onboarding/offboarding including account setup, access configuration, and basic equipment provisioning
• Conduct daily system health checks and report any abnormalities to relevant teams
• Perform basic IT asset management such as inventory tracking, device setup, and hardware replacement

IS/IT Operation - Level 2 and IT Team Support
• Daily operational/administrative works to sustain up to date of rolling systems and support client PCs troubleshooting on technical issues
• Support of company’s IT governance works related to established IS/IT directives, Change, Access and Security Management as well as IT inventory management
• IT audit support regularly performed by internal/external auditors
• Communication support with external vendors providing IT services
• Co-works with Scania Korea IT team & CS KL support team

• Intermediate level of English
• Comprehensive experience in IT project management, application maintenance, audit, security, and infrastructure
Education:
• Above bachelor’s degree in information technology or related field

• 2+ years of experience in IT team
• Familiarity with ITIL-based service desk or incident management tools
• Working knowledge of windows operating systems and common office productivity tools
• Experience supporting application’s access and change management processes
• Understanding of programing language to follow up on the system issues with vendors

복리후생
배우자 포함 매년 종합건강검진 지원 (배우자 격년)
매년 직원 독감접종 지원
단체상해보험 지원
어학교육 지원
복지포인트 지급 - 연 1백만원 (2025년 적용)
명절 선물 제공
경조 휴가, 경조금, 장례물품 지원
특별휴가: 7일 (연차 외 별도)
장기근속포상: 5년 - 50만원, 10년- 100만원, 15년-150만원, 20년-200만원
퇴직연금 누진 적립: 1-3년: 8.33%, 3-8년: 9%, 8년이상: 9.5%