AI마케팅플랫폼스타트업 Customer Success Director

[주요업무]
-leading Partner Success team in Korea & Japan
-Provide strategic direction to the team proactively on a daily basis to accurately assess the gaps and opportunities in accounts and navigate strategies and solutions necessary to ensure partner retention
-Proactively provide constant feedback to your team on market trends, unmet needs, and opportunities to create a bigger impact on our partnership with our client
-Establish a trusted adviser relationship that ensures our customer's overall satisfaction with our services and technology
-Plan strategies to help the customers meet their objectives, prioritizing and driving resolution on escalated customer issues
-Make sure our clients are utilizing our technology at their best so that we can fully provide them our world-class service. You’ll monitor and facilitate the customer's adoption of our technology
-As part of the managerial team, you will work closely with our global enablement teams to ensure that we are rolling out initiatives that are in line with company-level OKRs and give active feedback on the strategic direction of the company, particularly in the key metrics of partner satisfaction, retention, and growth

[자격요건] 영어 커뮤니케이션 유창**
-min 7 years of work experience in a customer-oriented position, preferably in the B2B SaaS domain(Marketing Technology 경험 우대)
-Minimum of 2-3 years experience in leading a team
-Solid understanding of basic web concepts and digital marketing (metrics)
Strong strategic approach to client retention and ability to navigate complex enterprise environments
To show us that “you’ve got what it takes” to collaborate and build strong relationships with customers, especially at the executive level
-Ability to be process-driven and methodological in identifying the right focuses based on key gaps and opportunities for both partners and the team
-Ability to maintain a positive attitude personally and motivate the team in a fast-paced environment
-Passion to make a difference in the lives of both marketers and the growth of our Partner Success team members

[지원/문의]
(주)핀커스코리아 이서윤 과장 / 02-3453-5455, lsyoon@pincus.co.kr
국문, 영문 이력서(워드, 자유양식)