Cloud Solutions
Architect - Technical Innovation and Customer Advocacy Customer powers the global cloud infrastructure and
developer platform providing back-end services for Samsung's billions of
devices. Customer's data center footprint is within 100ms latency to 70% of the
world's population, while our multi-cloud, Kubernetes-based developer platform
extends our reach to additional resource regions. We're operating at hyperscale
to power workloads that bring capability and delight to Samsung's employees and
customers. Job Summary Customer is looking for a passionate Solutions Architect in our Product
Management Office. The Customer
Engineering Team at Customer is responsible for engaging with customers and
working across Customer’s products to drive growth and optimize value. As a
Solutions Architect, you’ll collaborate with product development, across
operational roles, and organizational leadership to refine customer experience,
drive product and reliability improvements, and accelerate time to value based
on customer feedback, experience, and investigatory/dev work. Job
Responsibilities: ●
Evaluate potential client
workloads and develop solutions to implement them across various cloud
platforms and technologies:
○ Assess
client workloads and requirements to identify opportunities for cloud adoption
and optimization across various cloud platforms and technologies. ○
Drive technical innovation by
leading customer workshops and mapping business problems to viable technical
solutions. ●
Transform unique customer interactions
into standardized processes: Increase your influence by converting IaC
configurations (for example) into thoroughly documented and reusable templates. ●
Help customers leverage Samsung
Private Cloud to create business value: ○
Build relationships with key
customer stakeholders to become a trusted advisor on Customer’s product
capabilities with experience and expertise across multiple cloud platforms. ○ Develop
innovative and scalable cloud solutions that address client needs, leveraging
your deep understanding of cloud architectures, services, and best practices. ●
Efficiency Improvement: Identify and implement process improvements
that enhance efficiency in customer support and advocacy, streamlining
workflows and enhancing the overall client experience. ●
Advocate for customer needs
across departments: Identify and implement process
improvements that increase efficiency in customer support and advocacy. ●
Develop a deep understanding of
Customer’s technology: ○
Contribute to thought leadership
through articles, examples, or presentations that showcase the value and
capabilities of Customer’s products and services. ○
Drive technical innovation by staying
abreast of emerging cloud technologies, leading workshops, and collaborating
with clients to map business problems to viable technical solutions. Skills
and Competencies: ● Ability to work with remote
teams across multiple geographies ● Ability to effectively
communicate technical designs and concepts ● Ability to prioritize multiple
tasks ●
Ability to communicate effectively with diverse members from
cross-functional teams, including DevOps, architects, and business stakeholders
in different time zones ● Capability
to employ advanced Emotional Intelligence (EQ) ● Ownership -Take ownership of projects, ensuring excellence in
execution and accountability for results. Foster a sense of responsibility and
pride in delivering high-quality work ● Innovation - Drive innovation by proposing and implementing creative
solutions to challenges. Stay abreast of industry trends and technologies,
bringing fresh ideas to the table ● Customer focus - Understand and prioritize customer needs, striving to
exceed expectations in every interaction. Collaborate with cross-functional
teams to ensure the delivery of customer-centric solution ● Teamwork - Embrace a collaborative and inclusive approach, working
seamlessly with colleagues to achieve common goals Education
and Experience: ●
A Bachelor’s degree in Computer
Science or related field, or equivalent related experience. ●
At least 5 years of experience in
cloud computing, including architecture design, solution engineering, and
consulting roles. ●
Proficiency with modern
programming languages like Python, Ruby, Go, or Java. ●
Hands-on experience with cloud
migration strategies, including hosting, platforming, and refactoring legacy
systems. ●
Expertise in DevOps Methodologies,
CI/CD Pipelines, Observability, and automation tools like Terraform or Ansible ●
Advanced knowledge of Cloud Native
design patterns: networking protocols, serverless architecture, container
orchestration (e.g., Kubernetes), and microservices. ●
Experience working with
executive-level stakeholders, both internal and external. ●
Awareness of industry trends and
emerging technologies. ●
Experience working with global
teams ensuring customer success ●
Experience in advocating for
customers and their needs while aligning Customer’s organizational goals ●
Experience with influencing cloud
architecture strategies within Customer and customer organizations ●
Experience with balancing customer
requirements with organizational resource constraints.
●
Must be bilingual in English and
Korean
What We Offer (This is subject to change) ● Medical Check-up (for employee and one dependent)
● Group Life and Medical Insurance ● Pension ● Annual leave, Congratulatory & condolences leave ● Mobile phone usage ● HARMAN Welcome Kit ● Be-Brilliant ● Team meal ● Late commute and late meal allowance ● Breakfast service ● Benefit point (SK Benepia) ● Samsung Mall to purchase Samsung and HARMAN products ● Holiday voucher for Lunar New Year and Chuseok | 
