RESPONSIBILITIES - Enforce service level adherence, identify process improvements and lead a team to deliver through process dependency and remove people dependency. - First point of contact for any service level escalation, P1 incidents in production. - Collaborate with onsite teams for regular service releases, hotfixes and patches. - Understand the requirements and work with engineering team in Korea and India for impact analysis and work through the release cycle. - Identify the design impact for service releases and continuous improvements in technical design to optimize application performance. - This role will be required to work Pacific Standard Time working hours and When emergency work occurs within the system, support is required and Regular PM work support is required.
ADVANTAGE TO HAVE - Customer Service in consumer electronics product domain experience. Specifically in areas of customer service applications
LANGUAGE REQUIREMENT - Mandatory for onsite positions to be fluent in Korean and English languages
MUST HAVE - Experiences/knowledge in javascript/Vue, JAVA, Jeus/IIS/WebLogic, Oracle, Linux Server Exposure to any Cloud platform - Proficient understanding of code versioning tools, such as Git - Experiences/knowledge in JIRA / Confluence - Android/iOS app/Vue development, Mobile Middleware, Legacy integration
GOOD TO HAVE - Output-based operational experience - Understanding the development process - Checking and operating software quality - Understanding the execution of automation solution sequences
IMPORTANT - WEB/Mobile Programming, DB, Linux Server skill - DX(Digital Transformation) execution - Working location is Suwon Samsung Electronics
(Near Mangpo Station, 수원 망포역 근처)
WHAT WE OFEER (*This is subject to change) - Medical Check-up (for employee and one dependent) - Group Life and Medical Insurance - Pension - Annual leave, Congratulatory & condolences leave - Mobile phone usage - HARMAN Welcome Kit for new joiners - Be-Brilliant (Harman own awards for employees) - Employee Entertainment - Late commute and late meal allowance (Supporting late working employee) - Breakfast service for early birds - Benefit point (SK Benepia) - Samsung Mall (Samsung and Harman product purchase) - Holiday voucher for Lunar New Year and Chuseok | 
