[NTT] Cloud Managed Services Engineer 채용

[Jop Profile Summary]

The Cloud Managed Services Engineer (L3) is a seasoned engineering role, responsible for providing a managed service to clients by proactively identifying and resolving cloud-based incident and problems.
Through pre-emptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices, and quality assurance this role maintains a high level of service to clients.
The primary objective of this role is to ensure zero missed service level agreement (SLA) conditions and is responsible for managing tickets of high complexity, conducts advanced and complicated tasks, and provides resolution to a diverse range of complex problems.
This position uses considerable judgment and independent analysis within defined policies and practices and applies analytical thinking and deep technical expertise in achieving client outcomes, while coaching and mentoring junior team members across functions.
The Cloud Managed Services Engineer (L3) may also contribute to / support on project work as and when required.




[Key Responsibilities]

• Ensures that assigned infrastructure at the client site is configured, installed, tested, and operational.
• Performs necessary checks, apply monitoring tools and respond to alerts.
• Identifies problems and errors prior to or when it occurs and log all such incidents in a timely manner with the required level of detail.
• Assists in analysing, assigning, and escalating support calls.
• Investigates third line support calls assigned and identify the root cause of incidents and problems
• Reports and escalates issues to 3rd party vendors if necessary.
• Provides onsite technical support to clients and provide field engineering services to clients.
• Conducts a monthly random review of incidents and service requests, analyse and recommend improvement in quality.
• Provides continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by the company.
• Proactively identifies opportunities for work optimization including opportunities for automation of work.
• May manage and implement projects within technology domain, delivering effectively and promptly per client agreed upon requirements and timelines.
• May work on implementing and delivering Disaster Recovery functions and tests.
• Performs any other related task as required.




[Relevant Skills and Work experience required]

• Around 6 to 8 years of experience in public IaaS environment and/or public Cloud environment is needed.
• Experiences in IT infrastructure maintenance in data center, not the DC facility colocation but the DC HW and SW such as server, storage, DBMS, back-up and etc.
• Business level English proficiency is a must.
• Skills in designing changes of infrastructure and expected impacts, document the change cases for client internal change review process, explain about it to review board and related application leaders, summarize activities and report it.
• Relevant certifications such as (but not limited to) below are preferred.
o VMware certified Professional: Data Centre Virtualization.
o VMware Certified Specialist – Cloud Provider.
o VMware Site Recovery Manager: Install, Configure, Manage.
o Microsoft Certified: Azure Architect Expert.
o AWS Certified: Solutions Architect Associate.
o Veeam Certified Engineer (VMCE).
o Rubrik Certified Systems Administrator.
o Zerto, pure, vxrail.
o Google Cloud Platform (gcp).
o Oracle Cloud Infrastructure (oci).