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[About DP World]
Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around
the world. DP World exists to make the world's trade flow better, changing what's possible for the customers and
community we serve globally.
With a dedicated, diverse and professional team of more than 111,000 employees from 159 nationalities, spanning
77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that's
fit for the future. In Asia Pacific, DP World employs more than 7,000 people, and has ports and terminals in 17 locations.
We're rapidly transforming and integrating our business - Ports and Terminals, Marine Services, Logistics and
Technology - and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end
supply chain solutions that can change the way the world trades.
What's more, we're reshaping the future by investing in innovation. From intelligent delivery system to automated
warehouse stacking, we're at the cutting edge of disruptive technology, pushing the sector towards better ways to
trade, minimizing disruptions from the factory floor to the customer's door.
WE MAKE TRADE FLOW TO CHANGE WHAT'S POSSIBLE FOR EVERYONE
[Position Summary]
The job (Senior Operation Manager) is to build and sustain partnerships and collaborations with both internal teams and customers, conducts consistent performance discussions with customers to ensure transparency, and foster strong
relationships for contract logistics in the North (NOA) cluster. This includes achieving assigned business plan by
generating profitable EBITA with managing contract logistics services, such as warehousing, transportation, and
value-added services, by promoting innovative and digital solutions to enhance operational efficiencies and
productivities, maximizing value delivery, and by collaborating closely with customers and immediate superior in budget formulation and financial monitoring.
The role involves effective contract administration, regular reviews of service scopes, and the leadership in new
operational deployments by utilizing experience and expertise for risk mitigations.
He/she would also proactively spot areas for service improvement for customers, design and execute initiatives and
processes within purview, and seize the initiative to identify new business opportunities to facilitate growth.
[Key Accountabilities]
• Manage, develop, and grow the contract logistics businesses with working across functional management team. • Manage all customer relationship, and lead & manage multiple site operations. • Analyze customer’s supply chain and warehouse process to understand customer’s needs and propose prompt
service and solutions. • Develop a well-structured organization that excels in delivering high-quality services and meeting customer expectations through operational excellence with ensuring efficient resource planning and performance management. • Drive both new business wins and implementation efforts, as well as foster organic growth and play a key role in
building and nurturing strong customer relationships, collaborating closely with the commercial teams to identify and
capitalize on shared opportunities. • Prioritize a "Safety First" culture, with a focus on occupational health, environmental sustainability, and quality
standards.
[Safety Accountabilities]
• Commit to compliance with applicable HSSE requirement in the responsible fields / department. • Allocate adequate resources to eliminate / reduce identified HSSE risks to as low as reasonably practicable,
and supervise the HSSE enforcement to get the desire result. • Influence critical HSSE behaviour expectations by demonstrating role-Model in the responsible field /
department. • Deliver HSSE KPIs cascaded to the responsible field / department.
[Qualifications & Experience]
• A bachelor's degree in business administration, supply chain management, logistics, or a related field. An MBA or
other relevant postgraduate degree can be an added advantage. • Minimum 10 years in contract logistics, supply chain, or a related field, with a proven track record in managing
large, diverse teams and handling complex logistics operations. • Deep understanding of contract logistics, supply chain management, warehousing and distribution, and
transportation management. • Familiarity with the contract logistics sector in South Korea and Japan and knowledge of local regulations and
market dynamics is essential. • Demonstrated proven ability to lead and motivate a team, manage conflicts, and make strategic decisions. • Excellent written and verbal communication skills in English, with the ability to liaise with different stakeholders,
including customers, staff, and senior management. • Strong problem-solving abilities and analytical skills to manage operational issues, logistical challenges, and
business strategy. • Strong project management skills including planning, execution, and monitoring of operations.
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