모집부문 및 상세내용공통 자격요건 | Field Service EngineerCustomer Success 1명 Responsibilities
- Installation, performance maintenance, troubleshoot and support Waters' product suite (LC, LC/MS, HPLC/UPLC, SFC, Informatics)
- Establish and maintain effective relationships with external and internal customers ensuring their success
- Manage customer expectations, by communicating work performed and providing follow up plan if needed
- Ensure customer compliance regulations are followed
- Deliver system level training at customer sites
- Manage service inventory according to Waters policies
- Issue field service reports daily to document work performed
- Maintain sound knowledge regarding the technology and customers' application demands
- Work with Sales team in respect to identifying future business development opportunities and needs for service contract sales
- Ensure that quality system procedures and Health & Safety standards are adhered to at all times
QualificationsEducation: - Bachelors/Masters Degree in Chemistry or Biology, engineering or other science related field is desired, will also consider applications
with equivalent experience, training and education
Experience: - 3 years of experience with installation, performance maintenance, troubleshooting, support and/or end user utilization of scientific
instrumentation, preference for previous Waters product suite (LC, LC/MS, HPLC/UPLC, SFC, Informatics) - Ability to perform effective system level troubleshooting
- Understanding of the scientific application workflow along with the scientific software systems (CDS, SDMS, LIM, ELN)
Skills: - Must possess a strong customer focus
- Strong communication skills; ability to communicate effectively to a diverse audience with specific customer needs
- Personal sense of integrity
- Effective time management skills
- System level approach to problem solving
- Analytical mindset with a strong drive to resolve open issues
- Excellent verbal and written communication skills
Travel: - This is a territory-based position with travelling within your designated territory, and occasional travels to other countries for activities
such as governance of department, local business support, meetings and training.
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| 근무조건ㆍ근무형태:정규직(수습기간)-6개월 | ㆍ근무일시:주 5일(월~금) 오전 9시~오후 6시 | ㆍ근무지역:(35220) 대전 서구 청사로 136 대전무역회관(월평동) - 대전 1호선 정부청사 에서 500m 이내
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| 전형절차
| 접수기간 및 방법ㆍ접수 기간:2024년 4월 17일 (수) 19시 ~ 2024년 5월 17일 (금) 24시 | ㆍ접수 방법:홈페이지 지원 | ㆍ이력서 양식:자유 양식 | ㆍ제출 서류:제출 서류: 영문 이력서 및 자기소개서 |
| 유의사항ㆍ학력, 성별, 연령을 보지않는 블라인드 채용입니다. | ㆍ입사지원 서류에 허위사실이 발견될 경우, 채용확정 이후라도 채용이 취소될 수 있습니다. ㆍ빠른 채용이 진행될 경우 본 채용 공고문이 마감될 수 있사오니, 빠른 지원 부탁 드립니다.
| ㆍ모집분야별로 마감일이 상이할 수 있으니 유의하시길 바랍니다. |
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