About Malvern Panalytical
Malvern Panalytical provides advanced measurement and
materials characterisation, accelerating innovation and efficiency in R&D
and manufacturing.
Malvern Panalytical technologies are used by scientists
and engineers in a wide range of industries and organisations to solve the
challenges associated with maximising productivity, developing better quality
products and getting them to market faster.
Almost every aspect of our modern world has been
developed or improved by understanding its fundamental chemical, physical or
structural make-up. Malvern Panalytical instruments combine cutting edge
engineering with the latest developments in data analytics and AI – allowing
industries and researchers to understand the world with absolute precision,
from biomolecular structures to quantum dots.
Products and services
Malvern Panalytical’s technologies enable the measurement
of parameters such as particle size, shape and zeta potential, biomolecular
interactions and stability, rheological properties, elemental concentrations
and crystallographic structure. Highly reliable and robust characterisation of
these properties is fundamental to predicting how a product will behave during
use, to optimising its performance and achieving manufacturing
excellence.
Malvern Panalytical instruments help users better
understand a wide variety of materials, from proteins and polymers to metals
and building materials.
MAIN PURPOSE
OF JOB:
Manages
technical/scientific activities related to MP Technologies within
Sectors/Segments of interest within Korea and other territories, when required,
working with Sales, Customer Service and Customers to provide value-added solutions to stakeholders utilizing the Malvern
Panalytical (MP) offerings within all MP sectors that we serve; supports and
coach other team members.
RESPONSIBILITIES:
·
Act
as a subject matter expert or application engineer/scientist to supporting
Advanced Material sector, Semiconductor segment, primarily, and all other MP
Sectors/Technologies in various applications and opportunities, upon request.
·
To
prepare and present lectures, publish scientific papers/posters and present
seminars at an advanced level to our subsidiaries, agents, distributors, direct
sales team and the end-users.
·
Communicate regularly with their local and global
peers to facilitate sharing of
knowledge, contribute to upskilling
their colleagues in the global MP Applications department.
·
Be the technical/commercial expert
to fully support
the efforts of Account Managers/Inside Sales.
·
To
be responsible for and contribute to sample analysis in the form of pre-sales
sample analysis or in a demonstration environment directly with potential
customers, subsidiaries and/or channel partners, using the Malvern
Panalytical range of instruments
at an MP-site or a Customer-site and to
communicate the findings of such analyses in written report or presentation
format.
·
Provide appropriate and timely technical assistance to Malvern
Panalytical customers and prospects
within the Regional/Country and associated channel partner territories.
·
Provide Applications expertise/consultancy to resolve
customer applications problems
in conjunction with regional
customer support team to provide
input to troubleshoot more difficult customer
support issues.
·
Provide application expertise/consultancy to pre-sales and post-sales to increase
business revenue by a multitude of Application Department Services.
·
Provide remote
or customer-site post-installation training and commissioning of the product
expertise the specialist is knowledgeable in for new or existing
customers.
·
Provide
customer feedback to customer support and the MP business to assist in
increasing our customer satisfaction.
·
Utilize
the required HW and site resources to deliver/support the customer training,
demonstration and marketing programmes within the Region/Country.
·
Deliver required applications support
to contribute to internal MP projects (Expertise Project Requests
(EPR))
collaboratively to support business development of product, marketing and/or
sector campaigns in line with general business objectives.
·
Provide market and competitive feedback to Sector Marketing Manager
and/or Product Management, respectively.
·
Investigation
of the product/sector market and seeking possibilities for cross-selling via
intense customer discussions, visits of local exhibitions and/or international
conferences, to generate or provide input of existing or new market
opportunities and user requirements to product management and sector managers for future
products and customer centric solution developments.
·
Where
requested, contribute to the NVI process for new product introduction and/or
creating new business proposals utilizing the applications knowledge to create
new business markets for MP to grow into.
·
Travel throughout assigned Territory/Region to call on prospective and existing customers
to support orders, maintaining open communications with Account Managers
or Inside Sales members
always.
·
Prepare monthly
report showing current
month support activities along with next month’s objectives.
·
Ensure that the Applications Laboratories adhere to ISO 9001, ISO 14001 and ISO 45001 standards, and support the H&S
department to maintain these standards across the Malvern Panalytical
Region/Country sites
·
Maintain
the COSHH database for all hazardous materials across all Malvern Panalytical
Regional/Country sites and departments, ensure that all staff are fully trained
in the relevant assessment procedures.
·
Maintain and be fully conversant with the documents
(procedures, guides, forms and lists)
stored on the Business
Management System (BMS) and any other relevant repository, (e.g. Chemwatch) to
ensure that MP processes are correctly followed. Provide advice and training related to these documents, and contribute to improving or creating new documents on the BMS or other repository.
·
Use
Outlook, Teams, SharePoint, Salesforce, MS products and other systems to
maximize productivity and improve communications within the Company.
SKILLS AND KNOWLEDGE
REQUIRED OF THE JOB HOLDER:
Entry Qualifications
· A
Ph.D. in Materials Science, and other scientific disciplines including the
physical sciences is preferred.
·
Deep knowledge
of Crystallography is required
·
Master’s degree or a degreed area specific to our industry
(scientific or analytical instrumentation) will be considered.
·
Experience in semiconductor Crystal Growth industry or neighbouring areas of the supply chain of Silicon based substrates, is
required
·
Fab automation experience preferred, but not a requirement.
·
Must be fluent in Korean and English. Any other language might
be an advantage.
Skills & Experience
·
Experience in a technical/commercial role and/or sales support role is ideal.
·
Experience in Semiconductor is required.
·
Experience in MP or related technologies is advantageous
·
Knowledge and/or experience in competitive or orthogonal analytical techniques such would
be advantageous.
Knowledge
Communications skills at all levels
and the ability to conduct oneself
in a friendly, open and
professional manner, is required.
Needs to have good balance of technical skills
in a specific area of technology, plus experience in one or more
key industries, as well as commercially savvy.
In addition, a personality and aptitude for working in a
team environment is essential. Lastly,
skills or aptitude in selling is important. Knowledge
of how customers buy is important, as well as how to build relationships with
prospects and/or customers is highly desirable. Strong computer skills are essential.
CORE COMPETENCIES:
·
Communication
·
Cooperation and Team working
·
Adaptability
·
Expertise and Professionalism
·
Problem Solving/Analysis