[레고랜드코리아] F&B Manager (9년 이상) 채용

[Position] F&B Manager - Food Range Development_D (9년 이상)

[People Talk]
LEGOLAND® Korea Resort, F&B 부서에서 F&B 제품개발 및 리조트 내 식음운영 관리자를 채용하고 있습니다. 리조트 내 F&B Outlet 컨셉을 이해하고 F&B 제품개발의 품질 표준을 지원 및 구축하며 고객들에게 높은 수준의 음식 및 서비스 품질을 유지하여 고객만족을 실현할 분을 찾고 있습니다. 리테일 기반의 F&B 경력자 및 글로벌 본사와 협업한 경험이 있으신 분들은 우대중에 있사오니, 자세한 사항은 아래의 Job Description을 참고해 주시기 바랍니다.


Position Summary:
•This position will support the Head of F&B in the smooth running of F&B range development and consistent high food quality aspects within the Resort. Supporting and implementing initiatives and quality standards in all areas of F&B range development and leading culinary team to keep high standards of food and service quality to maximize visitor experience. To assist the Head of Food & Beverage to deliver against the overall park strategy and to manage resources and ensure team development. Additional duties may be required of this position to meet the needs of the business..


Key Objectives:
1. Increase Sales and Profitability through competitive F&B ranges:
•Drive revenue growth through developing new F&B offerings with good quality and enhancing existing products.
•Implement effective pricing and seasonal promotional strategies to maintain and improve profitability.
•Lead culinary team to keep high standards of consistent food quality.

2. Boost Customer Satisfaction and Loyalty:
•Develop menus that guarantee customer satisfaction based on preference analysis and trend research.
•Set the optimal food handling process and structure to offer high food quality to customers.
•Offer diverse menus catering to various customer needs and tastes.

3. Enhance F&B Operational Efficiency:
•Establish efficient food sourcing systems and manage cost controls.
•Increase productivity through operational process improvements and recipe standardization with culinary team.
•Empower employees through effective team building and training programs.

4. Strengthen Brand Image:
•Formulate and execute strategies to elevate brand image through F&B products and services.
•Drive differentiation through embracing food trends and innovation.
•Increase brand awareness and publicity through continuous marketing and promotional activities.

5. Ensure Compliance with Regulations and Laws:
•Adhere to food safety and hygiene standards.
•Comply with labor laws and other relevant regulations.
•Follow LEGO Food Item guidelines.


Scope and Responsibilities:
1. F&B Range Development:
•Drive innovation and quality in F&B offerings, collaborating with the Head of F&B to execute the department's strategy.
•Track and analyze sales data to identify trends and optimize menu offerings.
•Lead the culinary team as well to consistently deliver high standards of food quality across all food outlets including Hotel.
•Set and drive yearly commercial event calendar with various food offers to drive more revenue and visitors.
•Deliver exceptional guest experiences by focusing on achieving food KPI targets in your designated areas.
•Ensure strict compliance with all relevant health and safety regulations and requirements.

2. Leadership & Culture:
•LLKR standards and values within the F&B department, ensuring consistent implementation.
•Motivate and coach your team, fostering a positive and professional work environment.
•Empower staff to achieve their full potential through effective training and development programs.

3. Operational Excellence:
•Manage budgets effectively to meet or exceed profit targets for your area.
•Oversee back-of-house operations, including the EPOS system and reporting functions.
•Maintain a dynamic work schedule, including weekends and holidays when required.
•Implement strategic initiatives aligned with the company's five-year plan.


Development
•Drive cooking method and skill training instilling a best practice culture amongst employees ensuring employees are accountable for culinary team’s actions.
•Research and report latest high street / industry standards to ensure the products/food offering we sell are appealing in the context of the the external marketplace.
•The F&B Manager is expected to provide constant leadership, counselling, advice and feedback. They must provide an environment of openness and trust, with constant feedback and performance coaching.
•Identify training programs in order to aid own development.


Background and Experience:
•Requires at least over 5~7 years of progressive experience in an F&B environment, especially F&B range development and leading culinary team.
•Experience in a theme park or related industry preferred.
•Knowledge of computer systems including point of sale, and related inventory management systems is required.
•Ability to collaborate effectively with cross-functional peers.
•Demonstrated ability to manage and motivate a large team of people.
•Knowledge of budgeting, scheduling and profit protection principles.
•Strong organizational, verbal and written communication skills are required.