Dealer Interface 

 

You will be the key interface for dealers' inquiries.

Provide timely ETA for Orders & Backorders

Provide answers or information by coordinate dealer inquires cross functionally to provide answers on behalf of other functions.

You will ensure dealer inquiries or complaints are responded to in a prompt, measurable and value adding manner.

Run regular cross-functional meetings with internal stakeholders and dealers for alignment and performance review purposes.  

Based on dealer’s input including the dealer’s satisfaction survey, identify, propose, and implement solutions and initiatives to increase performance 

Proactively inform dealers of potential roadblocks leading to shipment delays and propose mitigation measures where possible. 

Order Fulfilment & Claims Handling

 

Regarding backorders for urgent ordered, consistently update dealers on its Estimated time to arrive (ETA)

You are responsible to process manual orders that cannot be processed in the standard way and ensure the right parts are allocated to the right dealer.

Process all dealer discrepancy claims in an accurate and timely manner.

Coordinate with Warehouse/Operations to ensure smooth parts pick & pack production according to promised lead-time.

Together with warehouse operations support team, gather data intelligence to identify and implement preventive measures to reduce dealer discrepancies to its minimum level.  

Invoicing, Shipping and Transport Arrangements

 

Responsible for the full spectrum of shipping which include but is not limited to the following:

Responsible for right quality and consistency of shipping/delivery documentation of outgoing shipments to ensure successful delivery to dealers/customers, both local and overseas

Liaising and making prompt shipment booking with the respective Logistics Service Provider based on cut-off time for each mode of transportation ensuring freight arrangement is optimum based on volume and cost.

Ensure that pre-alerts are sent to all dealers/customers on shipment arrangement as well as managing shipment deviation with respective parties to ensure that customer expectations are met.

For the export market, ensure customs declarations and customs compliances are met.  

Support Business Objectives, Lean Processes, Continuous Improvement & VPS (Volvo Performance System)

You will be responsible for the measurements within your area, such as updating and analyzing reasons where we do not meet targets and propose improvements.

You will analyze and report customer & operational performance, improving intelligence and supporting data to drive solutions towards a “lean” and automated process.

You will support the team and perform cross-functional activities in our operation.

You will not only do the job but also continuously improve the way of doing it individually as well as together with the team and manager You will report to Service Center Manager ensuring that issues are escalated promptly with a mind-set to solve problems timely.

        Bachelor’s degree in supply chain management, logistics, business administration, or related field

High level of responsibility, ability to work independently and escalate issues effectively

Excellent in Office 365 and good level of understanding of data intelligence and data visualization (Data analytical skills will be a plus)

Excellent communication skills, people relationship, teamwork and how to logically and convincingly present information for acceptance

Positive attitude and willing to continuously develop & learn.

Comfortable with problem solving tools and thinking.

Excellent English in speaking and writing.