모집부문 및 상세내용
OVERAL PURPOSE OF THE JOB- The position is responsible for managing and fulfilling customer requests for standard as well as very high profile
- Aspire Lifestyles Clients via phone, email, and/or chat. He/she will fulfill the request through a variety of resources
- (Internet, team member or personal experience, partners, Aspire Lifestyles resources, etc.), and communicate
- responses in a prompt, professional, and concise manner. This individual serves to uphold the highest levels of
- customer service and quality.
OVERVIEW- Our mission is to deliver exceptional service with each customer interaction and our Concierges are a critical part of this service delivery philosophy. Our Concierges share a commitment to meet this objective by providing consistently superb service, quality, information, and communication whether working our customers, managers, clients, partners, or other team members.
SPECIFIC RESPONSIBILITIES- The Aspire Lifestyles Concierge:
- ㆍIndependently (and as needed part of a team) fulfills high profile program client requests, Aspire Lifestyles demo
- requests, and other requests as necessary, from home office via phone, email, chat, and other communication
- mediums.
- ㆍExercises judgment and discretion when serving as primary touch point for escalated customer service issues
- and vendor communication
- ㆍStrives to leave the customer with a positive customer experience after every contact
- ㆍProvides accurate and timely information regarding requests.
- ㆍProvides services as per contractual scope of services and is able to say “no” positively.
- ㆍEstablishes relationships with customers, learning their likes and dislikes.
- ㆍInitiates outbound calls in compliance with program needs and requirements.
- ㆍApplies high quality customer service guidelines when fulfilling customer requests.
- ㆍLeverages current partners and utilizes Internet and other resources to fulfill requests.
- ㆍCommunicates responses in a clear, professional, and concise manner.
- ㆍRepresents clients’ brands in a professional, courteous manner.
- ㆍAttends meetings and trainings as required to obtain new and pertinent information about clients and how to
- assist customers.
- ㆍUses enterprise solutions and other sources to assist customers, enter pertinent customer data,
- and process required information.
- ㆍApplies client and Group policies as applicable whenever interacting with customers.
- ㆍIs able to multi-task and prioritize in a fast-paced environment.
- ㆍSeeks to provide the best possible customer experience
- Other Duties
- ㆍTo abide by and uphold all Aspire Lifestyles policies and procedures.
- ㆍTo work flexible hours as appropriate to meet the needs of the position.
- ㆍTo work from other locations across the globe as and when required.
- ㆍTo carry out any other reasonable duties as requested by the line manager and
- other management team members.
| Lifestyles Concierge 00명
| JOB PROFILE모집분야 및 지원자격 정보Required Competencies |
|---|
Customer Service Focus | Possesses passion for Customer Service Excellence Able to multi-task Able to communicate in a way that builds trust and credibility with customers. Possesses a strong interest and affinity for Aspire Lifestyles services and products | | Technology | Demonstrates proven computer expertise including but not limited to Microsoft Word, Excel, PowerPoint, Outlook, Google, and other commonly used business software and online tools Travel industry software an advantage Able to understand and apply new technological information, ideas, and concepts quickly and easily | | Communication | Is an active listener; listens to what customers are saying both directly and indirectly Explains information/concepts clearly and logically, verbally and in writing Is approachable and objective in all communications | Problem Solving | Insightful and creative in developing appropriate solutions to meet customer needs Able to quickly and easily gather needed facts, information and knowledge to efficiently and effectively solve problems Able to work in a calm, logical and professional manner Able to locate/find relevant information across available resources | | Teamwork and Collaboration | Maintains a positive attitude toward work and others at all times Focuses on building strong relationships with peers and management and works well within a team environment | REQUIRED WORK EXPERIENCE / KNOWLEDGE- ㆍLifestyle and Concierge (Lifestyle and Concierge should become part of the standard recruitment criteria to
- build global capabilities within Aspire Lifestyle Centers)
- ㆍRequests are researched and fulfilled through a variety of resources (Internet, team member or personal
- experience, partners, Aspire Lifestyles resources, etc.), and communicated to the customer in a prompt,
- professional, and concise manner. Requests may come from a variety of lifestyle areas, including dining,
- entertainment, travel, sports & recreation including golf, shopping, and unusual requests. The Concierge will leverage industry knowledge and previous Concierge experience to independently recommend and provide services. The Concierge is expected to have: 2+ years customer service experience in travel/tourism, hospitality, retail, hotel/guest services A keen interest in global lifestyle experiences (shopping, sports, culture, travel, etc.) Strong communication skills Demonstrated problem solving skills
REQUIRED LANGUAGES:- ㆍExcellent oral and written English language skills
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| 근무조건| ㆍ근무형태:정규직(수습기간)-6개월 | | ㆍ근무일시: | | ㆍ근무지역:(05556) 서울 송파구 백제고분로 69 애플타워 17F - 서울 9호선 종합운동장 에서 300m 이내 |
| 전형절차
| 접수기간 및 방법| ㆍ접수기간:2023년 8월 22일 (화) 14시 ~ 2023년 9월 21일 (목) 24시 | | ㆍ접수방법:사람인 입사지원 | | ㆍ이력서양식:사람인 온라인 이력서 | | ㆍ제출서류:국문이력서, 영문이력서 및 Cover Letter: 지원시 첨부 (MS Word, 1 file) |
| 유의사항| ㆍ학력, 성별, 연령을 보지않는 블라인드 채용입니다. | | ㆍ입사지원 서류에 허위사실이 발견될 경우, 채용확정 이후라도 채용이 취소될 수 있습니다. | | ㆍ모집분야별로 마감일이 상이할 수 있으니 유의하시길 바랍니다. |
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