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Implementation Manager,
Service Engineer 모집 |
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F. Hoffmann-La Roche는 창립자인 Fritz Hoffmann-La Roche에 의해 1896년 스위스의 Basel에서
창립한 110여년의 역사를 가진 세계적 Health Care 그룹입니다.
로슈그룹은 제약과 진단을 그 핵심 사업으로 하고 있으며 현재전세계 150여 개국에서
80,000여명의 직원들이 다양한 분야에서 근무하고 있습니다. 로슈그룹의 핵심 사업분야 중한 부분인
로슈진단은 1968년 설립한 이후에 혁신적인 제품과 신기술로 전세계 체외 진단업계의 리더로서의위치를
굳건히 하고 있는 진단용 의료기기 및 시약 전문회사입니다.
로슈진단의 국내 현지 법인인 한국로슈진단은 진단검사의학 (Professional Diagnostics),
분자 진단(Molecular Diagnostics), 당뇨진단(Diabetes Care), 조직병리분야(Tissue-based Diagnostics)의
진단사업부로 이루어져있으며 국내 진단시약업계의 Primary Company로써
국내 진단업계의 발전과 성장에 큰 기여를 하고 있습니다.
Multinational company에 관심 있는 열정적인 후보자를 모집하니 많은 지원 부탁 드립니다. |
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 모집부문 및 지원자격 |
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| 부서 |
모집분야 |
담당업무 및 지원자격 |
구분 |
지역 |
Roche
Information
Solutions |
Implementation
Manager
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- Implementation Manager (바로가기 Click)
- 제출기한 : 2023년 1월 18일까지
Implementation Manager - Korea
Roche Diagnostics has created a new start-up business
charged with building a modern software stack that will
improve the processes and clinical decision support in
healthcare. Our challenge is to bring together complex
diagnostic and treatment data from medical devices and
IT systems within healthcare institutions and hospitals,
and intelligently process and present this data to
doctors and healthcare providers to improve patient
care.
We are looking for candidates with a deep
understanding of modern SaaS architecture to help
build a software business from the ground up, and with
the ability to influence the solution. This position will
have many opportunities for growth. In addition, this
team will get to work side by side with a team of world-
class healthcare providers and researchers who want to
impact global healthcare delivery.
Job Description
The Implementation Manager has accountability for
coordinating the project team during the on-boarding
of new customer sites within the assigned region.
You will be responsible for creating an excellent
customer experience throughout the
implementation process.
As a critical member of our team, you will play a key
role in helping to shape the future of this new
organization within Roche Diagnostics.
Role and Responsibilities
- Value added proposal : Co-create the solution
proposal with internal teams. Combining with the new
information technology and local market approach
strategies, structuring the solution proposal including
the solution installation and change management
plans if necessary.
- On-Boarding New Customer Sites : Handle
the onboarding of new customer sites by working
with your assigned project team, collaborating
with external integration partners, the internal
software engineering team, and the clinical
and technical teams at the customer sites.
- Project Management : Collaborate with new customer
sites to develop project plans, including schedules,
risk management, and communication plans.
Monitor and control project execution leveraging
standard project tools such as meeting minutes,
status reports, issues logs, and good change
management practices. Forecast and follow-through
on established project plans.
- Leadership : Play a critical role leading project
teams through difficult challenges and obstacles
by coordinating practical, creative solutions.
Enable a culture that values technical excellence
together with support for individuals.
- Customer success : Serve as an advocate for your
customers in driving the improvement and evolution
of our products and services by bringing thoughtful
feedback back to the RIS team. Provide application
services for customers on the use of RIS products.
Shape the future roadmap of the business
by investigating new technology, accessing
competitors and ensure that our digital capabilities
are always ahead and at the forefront.
- Vision : Shape the future roadmap of the business
by investigating new technology, accessing
competitors and ensure that our digital capabilities
are always ahead and at the forefront.
- Travel : Travel (up to 50%) to customer or Roche
sites to support business needs.
Background and Skills
ㆍEducation :
- B.S. in Computer Science, Bioinformatics
or closely related discipline required
- 5+ years direct experience in a closely related
field may be substituted.
- PMP certification or equivalent skill sets.
Scrum Master certification/Agile Certified Practitioner
will be an added advantage
- Knowledge of Lean Practices will be an
added advantage
ㆍExperience:
- 4+ years of experience in the healthcare
informatics domain (eg. EMR, LIS, HIS or PACS)
- Must have strong project management experience
and qualifications, including proven
experience leading project teams. Proven ability
to develop, forecast, and follow-through on
well-defined project plans.
- Must have knowledge of Healthcare IT
integration standards is essential. Eg. HL7 & FHIR
- Business level of English communication
skills is essential
- Excellent communicator - able to speak with
stakeholders and customers to explain technology
and solutions. Proven ability to take insights
from customers and translate them into
technical deliverables.
- Strong Knowledge of IT Security,
Data Privacy & Healthcare IT Software Regulatory
- Good to have Pre-sales technical consulting
experience in a SAAS domain
- Good to have successfully deployed and supported
enterprise-scale, web applications in the cloud;
- Good to have operational experience supporting
both single and multi-tenant SaaS solutions;
- Good to Have experience collaborating
with external partners;
- Multiple languages will be an added advantage,
including Chinese and Japanese
ㆍQualities :
- Looking for individuals who are innovative,
demonstrate initiative, and capable of functioning
independently toward clear business objectives
with limited direct guidance.
- Demonstrate Digital Readiness Mindset,
System Thinking & Customer Centricity
- Motivated, able to work independently, proactively
and Efficiently in a fast paced and
changing environment
- You have a sense of responsibility in order to achieve
the company's objectives, while respecting
its vision and values |
정규직 |
서울 |
Service
& Support |
Service
Engineer |
- Service Engineer (대전) (바로가기 Click)
- 제출기한 : 2023년 1월 18일까지
Main Responsibilities
Installation
- Perform installation business for each other instrument
- Support setting business of Installation Team
Repair
- Secure reliability of customer through one stop
service for each other instrument
Maintenance
- Arrange PM Schedule, Increase customer
satisfaction through scheduled PM
- Reduce emergency call through scheduled PM
Spare Part management
- Order, Manage necessary spare part to offer
rapid service
- Increase return ratio of defective RA parts
Training
- Increase ability of customer about troubleshooting,
operation skill through User Training
- Initiate internal engineer into knowledge of instrument
- Initiate sub-dealer into knowledge of instrument
Service Bulletin & Important Solution management
- Inform internal engineer about Service Bulletin
- Perform SW modification, HW modification
according to SB
- Inform internal engineer about important
repairing solution
Hotline Service
- Perform Hotline
Application
- Support Application
Requirements
Education & Qualification
- 신입 지원 가능, 경력 5년 미만 선호
- Bachelor’s degree in engineering based major
(electric, electronic, biomedical etc.)
- In vitro diagnostics basics - especially for
clinical laboratories
- Repairing knowledge for medical instruments
Competencies
- Service and application expertise
- Instrument optimization
- Cross functional leadership
- Customer oriented mindset and relationship
management
- Internal cooperation and collaboration with interaction
- Excellent in communication and interpersonal skill
- PC based program handling (especially MS-Office)
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정규직 |
대전 |
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