| 모집부문 |
담당업무 |
자격요건 및 우대사항 |
인원 |
Quality
Assurance
Specialist |
ㆍEvaluate Service Advisor performance by
monitoring communications with
customers and system operations
ㆍProvide constructive feedback to Service
Advisors, Team Leaders and Managers
regarding communications and
processes and systems
ㆍLead or participate in service quality and
workflow improvement initiative
ㆍWork as part of a high- performing
team, supporting and helping
colleagues and your Team Lead as
required
ㆍAdvocate the Trip.com culture both
internally and externally
ㆍAssist with ad hoc projects, as assigned
|
ㆍBachelor’s degree in Management,
Comms, and/or any relevant field
ㆍAt least 3 years quality assurance
experience in customer service
environment; travel/tourism industry,
preferred
ㆍExcellent written and verbal English
communication skills; ability to speak
Mandarin is a plus
ㆍGood computer skills and knowledge
of MS Office tools
ㆍPositive and forward-thinking
attitude; diligent and
results-orientated
ㆍStrong customer-oriented mindset;
organization and time management
skills
(After 1 year contract, base on
performance considering regular
employment) |
1명 |
CS Trainer
(Flight product) |
ㆍCollaborate with operation
management to identify the training
needs
ㆍSchedule appropriate training sessions
ㆍOversee and direct all training sessions
ㆍPlan and implement an effective
training curriculum for employees
ㆍPrepare materials such as module
summaries, videos, and presentations
ㆍTrain and guide new employees
ㆍDevelop monitoring systems to ensure
that all employees are performing job
responsibilities according to training
|
ㆍCS 관련 업무 경력 2년 이상
ㆍCS Trainer/ Team Leader/
QC 경력 및 여행업계 경력자 우대
ㆍ뛰어난 커뮤니케이션, 프레젠테이션 능력
ㆍ영어 활용 가능자
(중국어 활용 가능자 우대)
ㆍMS office 활용 가능자
ㆍ온라인 트레이닝 툴 사용 경험자 우대,
관련 경력자 우대 |
0명 |
CS QC
(Flight product) |
ㆍSupervise and spot check the all
related with Inbound case
recordings, such call, Task,
and Form.
ㆍFind problems according to the
QC standards and rate on them.
ㆍPropose optimized schemes
according to the supervision.
ㆍMake report forms, give feed
backs about service quality and
mastery of operation knowledge
of staff.
ㆍCoordinate with relevant
department and assist them to
better the present procedures.
ㆍSpot check the content
concerning regulations according
to the department rules and
regulations and give regular
check reports.
ㆍAssist team leaders to enhance
the business ability and service
level
|
ㆍCS 관련 업무 경력 2년 이상
ㆍCS Trainer/ Team Leader/
QC 경력 및 여행업계 경력자 우대
ㆍ영어 활용 가능자
(중국어 활용 가능자 우대)
ㆍ뛰어난 커뮤니케이션,
프리젠테이션 능력, 데이터 분석 능력
보유자
ㆍMS Office 활용 가능자
|
0명 |
모집부문
