[재택근무] Customer Service 신입/경력 채용 - 정규직

·   Good English speaking, writing and comprehension skills

·         2 years’ previous experience in a customer service or related role is preferred (Fresh graduates are welcomed)

·         Basic computer knowledge is required

·         Very strong customer focus and adaptability to different personality types and people from different cultures

·         Ability to empathize with the customer to find out the way to anticipate what a customer wants though active listening

담당업무

·         Interact with customers from Korea through calls (incoming and outbound) to assist them in troubleshooting or investigating issues or complaints as well as promoting/selling the services

·         Manage customer drop-out calls (prospect/ shopping cart) to ensure that the customer returns

·         Achieve sales KPI through follow up calls for conversion, etc.

·         Deliver all customer’s requirements accurately and quickly in English to the relevant team so that team can come up with solutions

·         Understand customer’s opinions and trends through conversations and share with relevant teams

·         Build a positive work relationship with customers to enhance the reputation and public perception of CACTUS

·         Support other team members with Korean to English translation (if required)

·         Support chat with customers (if required)

**Working schedule:

·         Shift will be 10 am to 7 pm KST mostly/ 1:30 pm to 10:30 pm/ 12:00 pm to 9:00 pm

Then roster will be changed monthly or once in two months, etc

·         Saturday - it's 12:30 pm to 9:30 pm (not every Saturday, once or twice in month depends on situation)

·         Candidate might need to work during Korea holiday and there will be com off of payment depends on situation.