[외국계 기업] 신입/경력 채용

Air Logistics Operator
• To drive customer engagement, satisfaction, retention + reactivation in close cooperation
  with Field Sales and the Operational Care Center (OCC).
• To establish + strengthen operational relation to customer contact(s) through daily
  interactions, regular care visits + pro-actively advising + consulting to ensure customer
  satisfaction.
•To qualify customer inquiries + provide quotations within the given price band, in line with
  the guiding leeway in decision-making, then following up to ensure quotations are
  accepted + closed.
• To support customer onboarding in line with working instructions, ensuring inclusion +
  transfer of customer requirements into the KN systems alongside the (initial) customer order.
• To collaborate with Finance + Revenue Care Center (RCC) to adjust credit limits based on
  daily business development + coordinate measures in case of challenges.
• To document, resolve, analyze all complaints and feedback then identify, share + eliminate
  root causes.
• To create, review + refine customer reports.
• To ensure delivery against all financial targets + strategic objectives.

Air Logistics System Manager
• To provide day to day systems support for all users.
• To support the transfer + improvement of related tasks.
• To ensure delivery of user trainings in system enhancements, forwarding, optimization +
  other dedicated trainings.
• To ensure data quality by conducting regular reviews + analysis.
• To guide external Electronic Data Interfaces (EDIs) via gathering of requirements +
  communicating specifications with our Information Technology team.
• To improve the quality of operational processes + systems.
• To oversee the testing + implementation of new releases in cooperation with key
  stakeholders.
• To drive the analysis + optimization of operational processes for both customers + suppliers.

Sea Logistics Sales
• To directly manage Key Account(s), in accordance with agreed targets, goals and based on
  company guidelines, eliciting customer needs and selling KN offer portfolio.
• To ensure understanding of all customer organizations and decision making processes.
• To negotiate rates with customers in alignment with the business units (BU) and ensure rate
  sheets are documented and maintained as needed by the BU’s
• To ensure compliance with the company's sales management processes and systems and
  ensures correct and timely updates in the customer relationship system (CRM)
• To monitor monthly performance against set targets, and ensure that immediate actions are
  taken in case of deviations (incl. timely / accurate reporting).
• To ensure that account plan(s) are in place based on the Key Account Planning Process and
  template, and are signed off by the respective sales manager.
• To effectively hand over and transition new business into operations to ensure that
  customer requirements and the company's commitments are met.
• To conduct regular and structured review sessions with assigned customers including;
  process for continuous improvement and innovation, review of customer strategy and
  priorities as well as operational excellence delivery.

Sea Logistics Operator
ㆍTo process all Seafreight import bookings and dispatch requirements accurately and within
   agreed timeframes.
ㆍTo ensure that document processing requirements meet agreed customer service standards,
   while maintaining departmental KPIs.
ㆍTo ensure that all documentation is filed or scanned as per operational and company
   requirements.
ㆍTo ensure all Seafreight rates are checked and are accurate at all times
ㆍTo manage customer complaints in a professional manner, taking appropriate corrective
   action and/or notify relevant person and office to prevent a re-occurrence of customer
   complaints.
ㆍTo follow all procedures and reporting requirements in relation to the company policies and
   working instructions.
ㆍTo Perform other duties and additional tasks as assigned

Contract Logistics Customer OnBoarding Expert
ㆍTo support the assigned project team as well as supporting, coaching + challenging project
   team members +providing guidance on projects, career + development.
ㆍTo ensure that assigned projects are implemented on time, within budget + with the right
   quality, ensuring that all relevant methodologies + the Zero Failure processes are followed
   at all times.
ㆍTo manage the scope (+ scope changes), project progress, project budget + risks within the
   assigned projects + between different countries, plus maintaining all project documentation.
ㆍTo provide internal + external (customer) status reporting on time.

Contract Logistics Customer Service Specialist
ㆍTo respond to customer requests in a timely quickly, identifying + solving issues, complaints
   or disputes in a professional manner.
ㆍTo manage + process received orders in the system, handing them over to the warehouse
   operations team for completion.
ㆍTo communicate with customers regarding the order status or when issues arise.
ㆍTo prepare + sort documents such as cycle count reports, invoices; identifying +
   interpreting data for system entry.
ㆍTo coordinate with customer to submit billing as per agreed timeframes along with
   required supporting documents, monitor + follow up any discrepancies in original
   tax invoices, escalating as necessary.
ㆍTo identify + implement solutions aimed at continuous improvements within the customer
   portfolio (e.g. data quality, turnaround times, + customer satisfaction).
ㆍTo ensure compliance with all customer contractual obligations on the part of the company.

Contract Logistics Distribution Manager
ㆍTo manage performance in order to achieve agreed client service levels + costs within
   budgetary requirements
ㆍTo ensure a safe a+ compliant environment in line with both internal standards + external
   regulations.
ㆍTo analyze our transport network + implement strategic strategies to create efficiencies +
   sustainability.
ㆍTo lead process implementation to ensure a continuous improvement culture is established
   + maintained.

HR Specialist
ㆍResponsible for handling full set of HR services including but not limited to talent
   acquisition, compensation & benefits administration, and staff relations initiatives
ㆍSupport the development and implementation of HR strategic initiatives; eg. employee
   engagement, culture initiaties, etc.
ㆍAssist in ad-hoc projects and other administrative functions as require
ㆍMaintain up-to-date records and data management of all work-related endeavours
ㆍProvide routine secretarial support to Senior Executive
ㆍTo Perform other duties and additional tasks as assigned

Accounting Assistant
• Support internal and external audit and corporate income tax filing • VAT and Withholding
  tax filing
• Accounting relating to Monthly/Quarterly/YE closing
• Cooperating and support finance and accounting automation project implementation
• Communication with regional office accounting department, ensuring all queries are
  promptly solved
• Assisting finance related work support
• Other ad-hoc tasks & accounting matters

General Affairs
• Answer and direct phone calls in a polite and friendly manner
• Welcome visitors in a warm and friendly manner, and answer any questions visitors have
• Maintain reception area and all common areas in a clean and tidy manner at all times
• Operate standard office equipment on a regular basis
• Keep detailed and accurate records of visitor requests and of calls received
• Receive deliveries; sort and distribute incoming mail
• Take inventory of supplies and restock as needed
• Maintain the general office filing system
• To Perform other duties and additional tasks as assigned

Excellence Management & Tender Expert
• Supports KAM in dealing with commercial related customer requests.
• Supports RFI response preparation.
• Supports RFQ strategy & value proposition creation, coordinate RFQ process in close
  collaboration with Key Account Manager.
• Monitors agreed customer KPIs and agrees corrective actions with Operations and Key
  Account Manager.
• Coordinates the process of business reviews to jointly with customer develop value-add
  initiatives.
• Provides input and drives continuous improvement program and coordinates respective
  projects with Business Units / other stakeholders.
• Provides professions key account support, such as myKN customer communities,
  best practice sharing, maintain customer profiles.