ㆍ공학계열(의용공학, 전기/전자공학, 생명/환경공학)
Your challenges:
- Complete assigned service jobs,
including pre-delivery checks, preventative maintenance, repairs and
installation requests in a professional and efficient manner to help
maintain high levels of customer satisfaction and achieve the revenue
budget.
- Keep up to date on administrative
responsibilities such as maintaining customer service logs and internal
service records in a timely manner and as per departmental
guidelines/objectives
- Maintain daily communications with
customers and internal staff to ensure resolution and proper follow-up,
leading to customer satisfaction and professionalism
- Maintain tools and test equipment
properly and ensure they are calibrated
- Utilize the escalation process to
resolve customer service delivery issues and conducting root cause
analysis that will lead to effective problem solving
- Explore alternatives to improve the
effectiveness of department methods and procedures
- Identify sales opportunities and
communicate them to sales team
- Participate in continuous improvement
activities by identifying and appropriately escalating process and product
quality gaps to Service Manager, providing solutions when possible
- Liaise with Customer Service to submit
warranty claims for products via the Eppendorf RMA process and maintain
records.
- Operate in a safe manner, observing
Eppendorf's commitment to work health and safety and actively minimising
risks.
- Travel interstate and overseas as
workload requires
- Other duties as requested from time to
time to support the company.
Your expertise:
- Bachelor Degree in Engineering Science, Electronic Engineering or
related subject is considered an advantage.
- Demonstrated ability to collaborate effectively across different
parts of an organisation.
- Demonstrated ability to solve problems and take initiative.
- Ability to solve practical problems and deal with a variety of
variables
- Good communication skills
- Problem solving skills
- Basic English skills
- Ability to multi-task and operate under pressure
- Team player
- Able to travel when required
- Full-time position
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Your benefits at Eppendorf:
- We truly appreciate our employees and their
performance
- We offer a wide range of learning and
development opportunities to allow you to deepen your technical knowledge
and for continuous growth. By working with us, you will make a meaningful
contribution to improving human living conditions
- Attractive salary, employee benefits and
performance bonus
Eppendorf is an equal opportunity employer. We offer
all qualified employees and applicants identical chances.
We are looking forward to receiving your
application!
Please send your application to hr-apa@eppendorf.com.my
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