Complete new hire onboarding with success in keeping a level of progress equal to or beyond peers
Participate in organized new training to further expanding your knowledge and skill set around products and solutions in response to a changing environment and new developments
Proactively focus on keeping up-to-date on changes in the marketplace impacting customers using social learning
Regular one-on-one sessions with Sales & Program Managers to review improvements, trends, and performance
Respond to customer inquiries with qualifying questions for possible opportunities
Efficiently and correctly understand if the customer is valid/ready to purchase.
Engage customer and qualify by applying thresholds and criteria and create opportunity for potential booking
Generate new opportunities through participating in chats, calls, web forms, social media and callbacks
Have relevant conversations with the customer and partner stakeholder(s) to ensure that the customer needs are solutioned into Cisco products, services, and licenses
Engage with the customer, partner and other resources to accelerate opportunities and bookings.
Maintain a healthy, accurate pipeline by making regular updates to the opportunity related to the customer needs and the solution
Review and listen to feedback on weekly performance; and deliver observational feedback on the customer experience
