Job Description
• Provide support to internal and external customers by
solving escalated problems and providing information to ensure the optimum
machine performance criteria are met in the field.
• Develops and implements solutions to unusual and complex
technical problems escalated from field service or by customers. Escalates
problems to Equipment support
per ASML procedure including complete and accurate data and
problem descriptions.
• Performs data analysis of systems to resolve problems
and/or to improve system performance. Recommend and implement improvements to
the hardware and/or process parameters
and/or associated methodologies/procedures pertaining to the
repair/set-up of the ASML tools.
• Communicate with GSC or DnE to get a containment or action
plans to solve various machine problems and communicate with field team and/or
customer to execute prepared action plans.
• Knowledge transfer to internal/ external customer
• Contribute to system performance improvement and to
satisfy customer’s production plan by offering efficient technical support
Education
•Bachelor’s Degree or above
(BS or Master Degree in an Engineering discipline.
Experience should encompass working with and understanding issues in the
lithographic semi-conductor manufacturing process, experience in the knowledge
of Optics, Electronics, Mechanics, Software, related disciplines or equivalent
experience.)
Experience
• Above 2 years experience in Semiconductor service
engineering or related area.
Knowledge
• General knowledge of Optics / Electronics/
Mechanics/Pneumatics/Hydraulics
• Sufficient knowledge to handle MS excel and MS Power point
Personal skills
•Fluent English (verbal and written)
•Clear and effective communication skills
•Logical / analytical thinking
•Data analysis
•Capable of dealing with a broad range of technical subjects
•Good at multi-tasking
•Good hands on skills
•Proactive, self-driven and flexible
•Strong ownership for solving issues
•Self-learner
•Flexible in working hours and/or work environments
•Can work under deadlines
•Ability to work independently; self-motivated.
