Servomex Korea Sr. Customer Service Representative 채용

모집분야 : Sr. CS Representative (1명 모집)

Job description:

The Customer Service Representative (CSR) will provide customer service support within the region.  They will provide timely responses to the sales team, channel partners and end-users; exceeding customer expectations and differentiating Servomex in the marketplace.

The CSR will support the organisation through the creation of quotations, order entry and coordination of national and international shipments. Furthermore, the CSR is expected to serve as a commercial “expert” ensuring Servomex policies are preserved throughout the sales and transaction process.

They will serve as the interface between field sales, customers, leaders, distributors, channel partners and production to maximize customer satisfaction and position the organisation for successful order fulfilment.

Key Responsibilities will be:

• Handle customer and channel partner telephone calls and emails, in a timely manner, providing excellent customer service and adhering to departmental operating procedures and recommending improvements where applicable.

• Provide customer support and compliant follow up to meet our customer’s requirements, advising on contract/product and delivery within approved guidelines, through collaboration with Sales and supporting departments. 

• Serve as the commercial leader, specifically in the areas of payment terms, incoterms, terms & conditions of the sale and together with department manager, ensure transactions minimize risk according to Servomex policy.

• Contract Review to follow Servomex standard Terms and Conditions

• Prioritise spares order conversion efforts together with field sales, through established communication methods. Maximize conversion rate and ensure the territory is supported and customer needs addressed.

• Process customer purchase orders, entering them into our SAP system after commercial review is completed. Provide customers with order confirmations and proforma invoices. 

• Verify and document taxable customers according to departmental operating procedures.

• Update Salesforce.com (SFDC) to confirm SAP and SFDC are in sync and ensure the proper approvals have been requested, according to Servomex policy.

• Proactively inform customers about production delays through established methods. 

• Provide commercial invoices and packing lists for customer approval of shipments and coordinate to ensure shipments are realized in a timely manner. Manage OTD (On time delivery).

• Logistic arrangement, incoterm knowledge

• Administer the credit evaluation process together with Finance, for new customers.

• When necessary, create channel partner commission breakdown sheets for distributor-based channel partners.

• Assist with collections of past due invoices, together with Finance and Sales, when required.

• Serve as a qualifier of leads and ensure prospective customers are contacted in a timely manner.

• Using SFDC, provide field sales with relevant information related to opportunities identified.

• Document customer feedback/VOC related to products and departmental processes and support improvement initiatives through active involvement in Servomex Business Systems (SBS) initiatives.

• Maintain successful performance with departmental key performance indicators (KPI’s).

• Responsible for filing departmental documents as required.

• Support Customer Support Manager or Head of Customer Support to prepare the sales reports, and announcement

• Support, plan, and coordination of CSR team for on time handling of order, and RFQ

• Specific projects as required by Customer Support Manager or Head of Customer Support

Assist to prepare Sales Forecast and business order run rate

Candidate Specification:

• Fluent in spoken and written English– additional language a plus, e.g. Chinese, Korea, Japanese, etc.

• A proven track record in carrying out a customer service or sales support function within a technical environment demonstrating strong skills in customer advocacy

• Multi-tasking – Able to constantly prioritize according to demand with the ability to adhere to standard work requirements

• Proficient in Microsoft Office, SAP (ERP System)

• Contract Review

• Logistic with Incoterm knowledge

• Good communication and interpersonal skills

• Experience to handle basic Salesforce.com

• Experience to prepare and report for SAP sales reporting

• Commercial mind with technical inclinations; ability to understand technical aspects of enquires

지원자격

근무조건 및 근무환경

전형절차 및 제출서류

접수기간 및 방법

기타 유의사항

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