[학술영업] Sr.Tech Sevice Scientist (석사, Lab 경험 필수)

Your Role:

Technical service represents a key feature of the Sigma Aldrich offering to our customers. The scientific and technical support for the bio/chemistry within our multidisciplinary department.

The scientific and technical support for the bio/chemistry within our multidisciplinary department.

1. Fulfill customer requests for technical information and product support.
2. Provide product recommendations, application support and technical troubleshooting via phone, web, and email inquiries from internal and external customers.
3. Utilize scientific knowledge and available resources to provide solutions to customers’ research problems.
4. Possess working knowledge of technical specifications, uses, applications, and literature for products.
5. Enhance our product information databases by documenting technical information from customer interactions.
6. Serve as the primary expert for specialized areas for customers.
7. Direct customers to our website for the retrieval of technical information known to be available.
8. Responsible for technical quality complaint management, including headquarter’s recall
9. Document for product quality issues in a professional, efficient and concerned manner that facilitates quick and effective resolution

Who You Are:

Master Degree in Life Sciences, Biology, BioProcess Engineering, Biochemistry, Biotechnology

Laboratory experience in the related is required

1-5 years of experience in Tech Service, Sales or Inside Sales 분들 지원 가능합니다.

Experience with SAP and in customer facing function is an advantage

•보훈대상자 및 취업보호대상자는 관련법에 의거하여 우대합니다.

•지원서의 기재사항이 사실과 다른 것으로 확인되거나 Reference from previous employer 상에 채용상의 결격사유가 확인될 경우 합격 또는 채용이 취소될 수 있습니다

•(The company reserves the right to withdraw the offer, it if discovers subsequently that a candidate has given false information in application or has provided false or fraudulent documentation in support of his/her application. The offer is conditional upon satisfactory results of reference checks.)