•Strong Computer Technical skills

• Good Communication skills

• Knowledge of job associated

database, software and

documentation

• Problem solving skills

• 3-5 years of related experience                                                                   

• Responsible for providing telephone/email/chat technical

support of desktops, printers, projectors, etc.

• Answers questions about installation, operation,

customization, and usage of assigned products.

• Responsible for following defined policies & processes

(e.g warranty right check).

• Applies technique insight to solve problems, look at

causes and recommend solutions.

• Documents problems in the support solution database for

diagnostics and solution implementation.