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Customer Service Associate
(일본어가능자/말레이시아근무) |
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Position |
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- Customer Service Associate(일본어가능자/말레이시아근무) |
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Job description |
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- CSAs will respond to inbound customer inquiries. CSAs will use a wide variety of cloud based tools to navigate customer accounts,
research and review policies, and communicate effective solutions. |
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Responsibility |
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- Demonstrates clear and polite written communication
- Escalates customer issues appropriately and correctly. Demonstrates timely accurate and professional customer service
- Maintains a positive and professional demeanor and portrays the company in a positive light
- Demonstrates knowledge and use of departmental resources, policies and procedures
- Maintains email handle time, while remaining friendly and informative (after call email to customers)
- Maintains productivity and quality standards
- Actively seeks solutions and identifies trends to appropriate personnel including possible solutions or suggestions
- Demonstrates appropriate sense of urgency for customer responses
- All other duties as assigned
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Work environment |
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- Working hours : 5 days in a week (8 hours + 1 hour lunch time per day) Including weekends and public holidays
- Salary : Basic Salary: 5000RM, Language allowance 500RM, KPI 300RM (up to), Night Shift Allowance 300RM (if applicable)
- Requirement
ㆍJapanese speaking (above N2 level)
ㆍBasic English
ㆍBasic PC skills, able to handle multiple tasks
- Preferred : Working experience at Customer Service fields
- Educational Background ( must meet either one )
ㆍUniversity graduates (Degree holder)
ㆍExpected university graduate
ㆍDiploma holders
ㆍHigh school graduates with 5 years working experience in similar fields |
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Benefits |
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- 2 Years VISA
- One way flight ticket to Malaysia
- Airport pick up service (From the airport to the company accommodation)
- Medical insurance
- Free accommodation for the first 2 weeks upon arrival
- Annual Leave 12 days, Medical Leave 14 days
- Free English class - the certificate provided after the course completion
- KL City Tour for new hires |
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Interview Process |
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How to apply |
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- 접수방법 : Please send your resume to (Kyoko.Nakamura@aegisglobal.com)
- 접수기간 : 2018-06-20 24시 까지 |
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