만트럭버스 CRM Manager 채용

Report to: After Sales-Service Manager( or Head of After Sales Service)

Main Responsibilities;

-  Responsible & leading of customerFirst project(incl. on/off  line training organization)

-      Managing CXi(Customer satisfaction index) survey in terms of After Sales business.

-       Analysis CXi result & hot alerts f/up with relevant service centers

-       Guide & coaching  all service centers for higher CXi result & target achievement

-       Happy calls evaluation & analysis for improvement action plan set up

-       Managing & communication with outsourced MTBK customer care center for overall customer related matters

-     Complaint customer handling with all relative parties

-       Communication with service centers & coordination with them for customer’s complaint resolving

-       

Qualification Degree:  

-        University(college) degree  of engineering, mechanical/automotive engineering

-        More than 5 years experience in automotive industry

-        Commercial vehicle experience would be advantage

-        Good command of English speaking & writing

-        Be familiar with MS Office applications

-        Statistics & analytical competence with numbers & cases

-        Goal-oriented, self-initiative, structured and cooperative way of working

-        Willingness to travel in the region/within the country for training

-        Strong team-work play and interactive communication skills