[독일계 포워딩]Customer Service 주임 대리급 정규직 충원

* Purpose of the Job: 고객지원 업무

To Handle the Key accounts’ Inquiry and follow up the shipments arrangement of the Key accounts 

* Job Duties: 

- To Communicate with overseas/customer in good manner in order achieve the client’s satisfaction and to follow up the Key accounts’s inquiries and service requests

- To Perform the shipment based on the order from the origin coutries and inform it to the customer in time. (Daily Job) 

- To Follow up shipment bookings from customers

- To work closely with operation team to ensure customer & agent’s requirements are fulfilled

- To Make the weekly and monthly report of the shipments for the key accounts 

- To Inform the market change to the customer in time under the management’s control. 

- To Track and Trace the shipments and cooperate OMS team and OPS for the date of the shipments to be updated in OMS properly 

- To Prepare the presentation of the meeting with the Key accounts 

NOTE:  This Job Description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the on-going needs of the organization.

* Probation Period: 3 months

* Experience & Qualifications Requirement: 

- 3~5 experience in forwarding Industry

- Able to work indenpendly & high efficiency

- Fluent in Business English

- PC Knowledge

- Knowledge of all bounds (Airfreight & Oceanfreight both)

- Excellent in MS Office (Word, Excel and Power Point)