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Customer
Care Manager
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- Lead the Customer Care Transformation
work within own team. This includes
Ask for More, delivering superior
customer experience and providing
Customer Service Operations Excellence.
- Develop a professional and
customer-focused Customer Care
team through role modeling,
leadership and coaching.
- Build a highly-engaged and motivated
team - manage boundaries, allocate
resources and provide challenging
and stretching tasks and assignments
to develop the team’s customer care
competencies and ensure competencies
and requirements are maintained
from both the perspectives of
operational execution, back-up and
contingency cover
- Drive commercial intelligence within
own team. Attend regular or ad-hoc
joint sales calls with sales team to
understand and provide better service
to customers.
- Monitor, review and provide feedback
to Sales and TNM on customer
performance to drive yield and volume.
- Drive continuous improvement of
process performance and team
efficiency by use of visual management
systems.
- Provide support to the CEN and
cluster initiatives and projects.
- Actively contribute to the Customer
Care management team - share views,
ideas and experiences on how to further
improve both team and departmental
performance. |
- Bachelor degree or above,
preferably with major in Logistics.
- Previous working experience as
leader in Customer Care is ideal.
- At least 5 - 6 years’ experiences
with leadership responsibilities
with proven abilities in building
effective teams.
- Solid ocean product knowledge
coupled with excellent market
intelligence.
- Interpersonal savvy and
organisational agility.
- Process driven, preferably with
- Green Belt certification.
- Customer focus and excellent
business acumen.
- Strong self-initiative and resultsdriven.
- Good command over spoken and
written Korean is mandatory |
2명
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