Care Business Partner

- Be the primary point of contact for assigned 
  Care customers and act as an advocate for
  these customers, internally within Maersk Line.
- Actively build strong relationship with
  customers and gain an understanding of their
  business, service requirements, drivers and
  desires including onboarding of customers to
  the CARE program, amongst others through
  regular customer visits.
- Ensure smooth execution of the E2E shipment
  lifecycle, by working closely with the customer
  as well as internal stakeholders.
- Proactively track shipments and notify
  customers of relevant changes, deviations from
  the transport plan with potential/possible
  solution or/and alternatives.
- Be the owner of all customer’s service issues
  and engage relevant stakeholders as required to
  facilitate timely and effective solutions in order
  to pacify the situation and avoid any
  unnecessary cost.
- Manage & enhance day to day process
  interaction with own customers by leveraging
  detailed customer knowledge.
- Be fully responsible for customer satisfaction of
  assigned customers.
- Understand the company strategy and deliver
  the same thru your day to day business with
  major in/outside of stakeholders.
- Be up-to-dated about any changes in local &
  foreign, company rule/procedures and product
  development.
- Build and maintain understanding of the cargo
  you are shipping and requirement that come
  with it.
- Always behave in a manner consistent with
  and loyal to the company value.
- In general, actively seek out and act on
  continuous improvement opportunities both in
  relation to customers and internal/external
  stakeholders.