Care Business
Partner |
- Be the primary point of contact for assigned
Care customers and act as an advocate for
these customers, internally within Maersk Line.
- Actively build strong relationship with
customers and gain an understanding of their
business, service requirements, drivers and
desires including onboarding of customers to
the CARE program, amongst others through
regular customer visits.
- Ensure smooth execution of the E2E shipment
lifecycle, by working closely with the customer
as well as internal stakeholders.
- Proactively track shipments and notify
customers of relevant changes, deviations from
the transport plan with potential/possible
solution or/and alternatives.
- Be the owner of all customer’s service issues
and engage relevant stakeholders as required to
facilitate timely and effective solutions in order
to pacify the situation and avoid any
unnecessary cost.
- Manage & enhance day to day process
interaction with own customers by leveraging
detailed customer knowledge.
- Be fully responsible for customer satisfaction of
assigned customers.
- Understand the company strategy and deliver
the same thru your day to day business with
major in/outside of stakeholders.
- Be up-to-dated about any changes in local &
foreign, company rule/procedures and product
development.
- Build and maintain understanding of the cargo
you are shipping and requirement that come
with it.
- Always behave in a manner consistent with
and loyal to the company value.
- In general, actively seek out and act on
continuous improvement opportunities both in
relation to customers and internal/external
stakeholders. |
- Prefer at least 1-year commercial
experience in shipping and logistics field
- Excellent communication skill
- Proficient in Korean and English for
speaking, listening, reading and writing
- Excellent interpersonal skill, good team
player
- Good commercial sense, proactive &
problem solving skills
- Well balanced between result-oriented &
process driven
- Adoptability
- Proficient in MS office |
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