* Provide Chemical and NIR
application support at the customer site.
* Provide technical assistance
on-site and by telephone to support customer needs
* Perform preventive maintenance,
repairs, upgrades, and installation of FOSS products
* Ensure full functionality and
proper site operation of Customer FOSS systems.
* Maintain and record accurate
customer repair and inventory records in the database system.
* Coordinate with internal
departments and co-workers to share information, knowledge and experience.
* Serve as a supportive and
effective communication link between the customer and company to ensure full
service and support satisfaction.
* Perform other duties as
required.