(대리급)
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•Strong Computer Technical skills • Good Communication skills
• Knowledge of job associated
database, software and documentation
• Problem solving skills
• 3-5 years of related experience
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• Responsible for providing telephone/email/chat technical support of desktops, printers, projectors, etc.
• Answers questions about installation, operation, customization, and usage of assigned products.
• Responsible for following defined policies & processes (e.g warranty right check).
• Applies technique insight to solve problems, look at causes and recommend solutions.
• Documents problems in the support solution database for diagnostics and solution implementation. |